Group T&Cs | Rebecca Ore

Group Coaching - Terms and Conditions

These Coaching Business Terms are the standard terms which apply to the coaching and mentoring services we provide to you (known as the “Services” or “Coaching Sessions”), by Rebecca at Rebecca Ore Coaching.

Please read these Coaching Business Terms carefully and tick the box on payment to indicate your acknowledgement and acceptance. If you have any questions on any part of this document, please do not hesitate to ask.

Format of Sessions

Group coaching sessions will be once a week and conducted via Zoom. Details of dates and times shall be agreed during booking and each session will be 90 minutes in length.

If you arrive later than 10 minutes after the appointment time, we will try to provide the Services you have booked but if we decide that we cannot, the appointment will be treated as cancelled without notice by you and may be charged (See Cancellations below).

In some limited circumstances, we may need to suspend the provision of an online session for one or more of the following reasons:

(1) To fix technical problems or to make necessary technical changes;

(2) In the event of illness or other circumstances beyond our control.

In the event of any of the circumstances listed above occurring, then we will use reasonable endeavours to give as much notice as possible to you.

We will not be liable to you for any costs or losses incurred by you as a result of using any third-party online provider for the purposes of attending a session virtually with us. You should make yourself familiar with such providers own terms and conditions and privacy policy before use.

Ahead of your online session, we ask you to plan where in your location you will sit for the meeting. It is important that the connection to the internet is as strong as possible.

It is important that you ensure the space is private and that you cannot be interrupted or overheard. You are strongly encouraged to make any necessary arrangements with anyone you may normally share the location with to ensure that your protected space can be achieved. Wearing earphones attached to your mobile, laptop or tablet device is helpful in blocking out “feedback” noise and ensuring extra privacy.

Recording of sessions

Group sessions will be recorded for all group members to have access to. Clients are not permitted to share, broadcast, distribute or make available online the recordings without our written consent. If you would like to share the recording with someone (e.g. a family member, partner) please discuss this with us.

Session recordings and the Relationship Anxiety Self Coaching course will be available for at least 3 months after the course finishes. But may no longer be available after that time.

We are occasionally asked by clients if they can record their one-on-one sessions to listen again in their own time. In most circumstances this will be fine, but please note that clients are not permitted to record sessions without receiving our consent. This applies to any form of recording device including phones and live Skype/Facetime/Zoom/Teams etc.

Cancellations

You may cancel a one-on-one appointment if you give at least 24 hours’ notice. If you do so, the session will be rearranged for another time.

Any cancellations made with fewer than 24 hours’ notice will be counted as one of the one-on-one sessions in your package.

If, due to exceptional circumstances you cancel an appointment without giving at least 24 hours’ notice, we will consider the circumstances and, in our discretion, decide whether to waive any charges.

We may cancel an appointment booked by you at any time before the time and date of that appointment in the following circumstances:

The required personnel and/or required materials necessary for the provision of the Services are not available; or
An event outside of our reasonable control occurs.

If we cancel an appointment in such circumstances, your appointment will be rescheduled for the next available time.

If we are prevented from or delayed in performing our obligations by your act or omission, or by any circumstance outside our control, we will not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.

Fees & Payment

You must pay for all Services in accordance with our current price list before completion of those Services.

Due to high demand and in order to most effectively manage our waiting list we are unable to hold an appointment slot without payment. Payment of the Services must be made in advance in order to secure your appointment. If the Client arrives without payment, the session will not proceed, unless previous arrangements have been made.

You may pay us for Services (and for any deposit or other advance payment on account of that payment) using the payment platform, Stripe. A link to payment will be sent to you via email ahead of the sessions taking place.

All prices of Services shown in the price list are exclusive of VAT (which is not chargeable unless we notify you otherwise).

Chasing unpaid invoices attracts an administration and interest charge of 8% above the Bank of England base rate from the due date until the final settlement date. We may suspend the provision of our Services to you in the event that any due fees remain unpaid.

Refunds will not be available for sessions that have taken place – but refunds can be made for sessions that have been purchased but not yet received i.e the remainder of a coaching package purchased in bulk.

Coaching Disclaimer

In agreeing to coaching with us, you understand, acknowledge and agree to the following:

1. That we are not medically qualified, do not diagnose nor cure conditions, prescribe medication or perform medical treatment, nor interfere with any treatment by a licensed medical professional. You accept that we do not provide medical or psychological advice, diagnoses, nor any guarantee of results. If you are under the care of a mental health professional, it is recommended that you promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon us.

2. Our Services are not a substitute for medical or psychological diagnosis and treatment, and you should not disregard professional medical or psychological advice, delay in seeking it or attempt to self-treat due to any information from our Sessions.

3. It is recommended that you see a registered doctor or health care professional for any physical or psychological condition that you have. You consent to participate in the coaching provided by us, however you understand that no such coaching is an exact science and no result is guaranteed. Any life choices that you make, are your own.

4. Please note that we do not provide legal advice of any kind whatsoever during Our Sessions and accordingly no reliance should be placed upon any related discussions, whether express, implied or otherwise. Please seek independent legal advice should you require it at any time.

5. You are solely responsible for creating and implementing your own physical, mental and emotional wellbeing decisions, choices, actions and results arising out of our Sessions. In order to enhance the coaching relationship, you agree to communicate honestly, be open to feedback and assistance and create the time and energy to participate fully in the programme.

6. Nothing in this disclaimer will limit or exclude any liability that may not be limited or excluded by applicable law.

Intellectual property

We are the owner or the licensee of all Intellectual Property Rights (‘IPR’) and all other rights in the materials and content that may be used in Our Sessions. The ownership of such material or content will not be transferred to you or to any other person. You may not at any time copy, reproduce, publish in any form, share, sell or otherwise make available to a third party in any way any of the content or materials that are used in the Sessions.

You grant us a fully paid-up, worldwide, non-exclusive, royalty-free, non-transferable licence to copy and modify all materials, documents, specifications and data supplied by you (“Client’s Materials”) for the purpose of providing the Services to you in accordance with these Coaching Business Terms.

You indemnify us in full against any sums awarded by a court against us arising out of or in connection with any claim brought against us for infringement of a third party's rights (including any IPR) arising out of, or in connection with, the receipt or use of the Client’s Materials by us.

Confidentiality

Personal information discussed in our consultations and appointments with you are of a confidential nature. We will ensure that any confidential information you disclose to us shall not be disclosed to any person except as permitted in this section.

Except as permitted below, each party undertakes that it shall not any time disclose to any person any confidential information concerning the business, affairs, employees, customers, clients or suppliers of the other party.

Each party may disclose the other party's confidential information: to its employees, officers, representatives, subcontractors, or advisers who need to know such information for the purposes of carrying out the party's obligations under these Coaching Business Terms. Each party shall ensure that its employees, officers, representatives, subcontractors, or advisers to whom it discloses the other party's confidential information comply with this section on confidentiality.

We may disclose confidential information relating to you: (i) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority; (ii) if we believe that you are at risk of harming yourself or others, in which case we are entitled to report this to the relevant organisation. Where possible any breach of confidentiality related to risk of harm will be discussed with you first; (iii) if the information is already in, or comes into, the public domain otherwise than through our unauthorised disclosure; or (iv) any issues that arise out of the Sessions that we may discuss with my own coach or supervisor (if any) strictly on a generalised and no-names basis only.

When the Services are complete, we will invite you to provide testimonials or feedback. At your discretion, we may use these testimonials and/or feedback on our website, social media or other marketing materials. Your identity will be anonymised in these testimonials.

We may, from time to time, use Session notes or feedback from you as the basis of writing case studies, content and posts that may be used on social media/website/other places. In all cases your name will not be included, and the case notes will be used solely for educational purposes.

Neither party shall use any other party’s confidential information for any purpose other than to perform our obligations under these Business Terms.

We shall ensure that any person to whom we disclose your confidential information to in this section also comply with these confidentiality obligations.

How We Use your Personal Information (Data Protection)

We will only use your personal information as set out in our Privacy & Cookie Policy on our website at http://www.rebeccaorecoaching.com/privacy-policy

We are registered as Data Controllers with the UK Information Commissioner’s Office (ICO) as required by the Data Protection (Charges and Information) Regulations 2018.

In respect of any personal data which you give us incidental to these Coaching Business Terms or to enable us to perform the Services, you confirm that you have all appropriate consents and notices in place to enable lawful transfer and processing of that personal data for such purposes.

Non-defamation

Each party agrees to refrain from, either directly or indirectly, making any defamatory comments of any type or nature whatsoever to anyone about the other party, and will not take any action which causes any harm to the other party’s reputation or goodwill.

Limitation of Liability

Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this contract will in all circumstances be limited to the total price paid by you for the Services in the preceding 12 month period.

Subject to the preceding paragraph, we will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Coaching Business Terms or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when a contract with you is created. We will not be responsible for any loss or damage that is not foreseeable.

We provide all Services only for your personal and private use/purposes. You are wholly responsible for all decisions, choices, actions and results during or following receipt of the Services. The following types of loss are therefore wholly excluded: Loss of profits; loss of sales or business; loss of agreements or contracts; loss of anticipated savings; wasted expenditure and loss of management time; loss of use or corruption of software, data or information; loss of or damage to goodwill; additional costs of procuring and implementing replacements for, or alternatives to, Services not provided in accordance with the Contract; losses incurred by you arising out of or in connection with any third party claim against you which has been caused by our act or omission. For these purposes, third party claims shall include demands, fines, penalties, actions, investigations or proceedings, including those made or commenced by your regulators and customers; indirect or consequential loss.

Nothing in these Coaching Business Terms is intended to or will exclude or limit our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Furthermore, if you are a “consumer” as defined by the Consumer Rights Act 2015, or a consumer for the purposes of any other consumer protection legislation, nothing in these Coaching Business Terms is intended to or will exclude, limit, prejudice, or otherwise affect any of our duties or obligations to you, or your rights or remedies, or our liability to you, under the Consumer Rights Act 2015; the Consumer Contracts (Information and Additional Charges) Regulations 2013; the Consumer Protection Act 1987; and any other consumer protection legislation. If you are a consumer then the following will apply:

If the Services are not performed in line with information that we have provided about them, you also have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to you (or if our breach concerns information about us that does not relate to the performance of the Services), you have the right to a reduction in price;

If for any reason we are required to repeat the Services in accordance with your legal rights, we will not charge you for the same and we will bear any and all costs of such repeat performance;

In cases where a price reduction applies, this may be any sum up to the full price and, where you have already made payment(s) to us, may result in a full or partial refund. Any such refunds will be issued without undue delay (and in any event within 14 calendar days starting on the date on which we agree that you are entitled to the refund) and made via the same payment method originally used by you unless you request an alternative method; and

In addition to your legal rights relating directly to the Services, you also have remedies if we use materials that are faulty or incorrectly described.

Unless you notify us that you intend to make a claim in respect of an event within the notice period, we shall have no liability for that event. The notice period for an event shall start on the day on which you became, or ought reasonably to have become, aware of the event having occurred and shall expire 12 months from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.

For more details of your legal rights, please refer to your local Citizens’ Advice Bureau or Trading Standards Office.

Changes to these Business Terms

We may from time to time change these Business Terms without giving you notice, but we will use our reasonable endeavours to inform you as soon as is reasonably possible of any such change.

Complaints and Standards

We are committed to providing as helpful and compassionate a service as possible to meet the needs of all our clients.

We always welcome feedback from our clients and, whilst we shall use all reasonable endeavours to provide a high standard of service, care and treatment to all clients and patients, we nevertheless want to hear from you if you have any cause for complaint. If you have any complaint about our Services or any other complaint about us, please raise the matter with Rebecca, who can be contacted at rebecca@rebeccaorecoaching.com.
We are continually striving to ensure the standard of service we provide to our clients remains excellent. At the end of the coaching process, or series of coaching sessions, the client will be asked to complete a feedback form.

General

We reserve the right, at any time, to withdraw our Services. In such circumstances, any advance payments will be refunded for any Services not provided.

We will not undertake any procedure that is in conflict with any law in force, any voluntary or mandatory code or practice, or any similar rules, regulations or codes.

Appointment times or other queries can be clarified by contacting Rebecca at rebecca@rebeccaorecoaching.com.

If you need to contact us between appointments please do so by email or Voxer.

We are required to ensure that certain information is given or made available to you as a consumer before we make our contract with you, except where that information is already apparent. We have included the information itself in this Coaching Business Terms or we will make it available to you before we accept a booking from you. All of that information will be part of the terms of our contract with you.

If you have any questions regarding these Coaching Business Terms, please do not hesitate to discuss with us, either in a session or by contacting Rebecca.

No Waiver

No failure or delay by us or you in exercising any rights under these Coaching Business Terms means that we or you waived any right, and no waiver by us or you of a breach of any provision of these Coaching Business Terms means that we or you will waive any subsequent breach of the same or any other provision.

Severance

If any provision of these Coaching Business Terms is held by any competent authority to be invalid or unenforceable, in whole or in part, the validity of the other provisions of these Coaching Business Terms and the remainder of the provision in question shall not be affected.

Governing law and jurisdiction

This contract is formed in the United Kingdom. These Coaching Business Terms are subject to the laws of England & Wales and the jurisdiction of the English Courts.

As a consumer, you will benefit from any mandatory provisions of the law in your country of residency.

By ticking the box provided, you explicitly consent to the following:

Consent for us to record and process the personal and sensitive data (in particular any health conditions) you choose to provide to us in accordance with our Privacy Policy.

Consent for us to share your personal and sensitive data with third parties for the purposes of carrying out our services (such as third-party suppliers that assist with our practice management – see Privacy Policy for more information).

Consent for us to transfer your personal and sensitive data outside of the EEA (in line with our Privacy Policy).